T&C
Arrival Day: Camacho’s Cleaning professionals makes every effort to schedule a predetermined set day to arrive for the cleaning. If for any reason we need to reschedule due to staff illness or other unforeseen circumstances, we will give you as much notice as possible.
Arrival Time: Cleaning service occurs between 8am- 5pm on your regularly scheduled day. Given that each home that we clean varies in the amount of time it takes to clean, we cannot guarantee an exact time that we will arrive. We do however, provide a window of arrival.
Access to your home: We will discuss arrangements of how to access your home before your first service. Clients generally provide a garage code or lock box password which alleviates the need for the client to remember to leave out a hide-a-key or having to wait around to let us in each visit. We will no longer keep a client key to gain access to the home.
The setting: Getting ready for the cleaning – Don’t “clean” before we arrive, but do “pick up” as much as possible in areas you would like us to clean. This will allow us to focus more on detail and quality for you. We request that the house be unoccupied during the time of cleaning. This way we can be the most efficient and give the best rate possible. We understand this may not always be possible and it would just need to be something to be discussed before setting up service. Home temperature should not exceed 65 degrees Fahrenheit when service pros are on site working. Thermostat temperature may be changed if conditions are too hot.
Late Cancellation/No Show Fees: If you wish to cancel or reschedule a cleaning appointment, at least 48 hours is required. We must adhere strictly to this policy in order to prevent lost wages for your cleaners. If a cleaning appointment is cancelled less than 24 hours in advance, or if the cleaner is unable to enter the house, a cancellation fee of 35% of that cleaning cost will be charged.
Cleaning pros: There will generally be 2-3 Cleaning pros assigned to your home after the Initial Deep Cleaning. Given how scheduling works, we are unable to guarantee the same Cleaning pros each visit, although we do make every effort to.
Recurring schedules: We provide weekly, bi-weekly and monthly cleanings. Upon meeting for the initial estimate, the needs will be assessed, expectations set, and arrangements will be made with each individual client. If for any reason the client decides to skip two consecutive cleaning sessions, a reinitiating (GAP) fee of up to $100.00 will be charged to the customer on the following cleaning session. This is due to the extra work that will be involved to catch up to the recurring schedule. If for any reason the client decides to skip three or more cleaning sessions, a new Initial cleaning estimate may be given.
One time cleanings: We provide one time Deep cleanings, spring cleanings, move out/in ready cleanings, and new construction cleanings. All terms and conditions apply.
Deposit: In order to schedule your home for service, a non-refundable deposit is required. Typically, anywhere from $100.00 to half of the total cost will be asked upfront. This deposit secures your slot on our schedule and allows for our team to prepare for your session. This deposit is applied to the total, the remainder is due upon completion. We cannot refund this fee if you decide to cancel service at any time before the scheduled session. This is due to loss of wages to our employees as we cannot fill the slot that we had reserved for you.
Payment: Full payment is due at the time of service unless other arrangements have been made. A late fee of $35.00 will be generated automatically after two weeks of service date on to the current invoice upon invoice reissuing. APR of 18% will be added to all accounts over 30 days past due, in addition to the $35.00 late fee per month. If an invoice is delinquent, we reserve the right to discontinue service and may forward account to a collections agency.
Credit card: If paying by credit card or financing, an additional convenience fee of up to 4% of the total amount may be added. For work over $1000.00, a down payment of up to 50% may be required upon scheduling the work.
Gift cards: Available for any service offered. Must be in service area. Only one gift card can be applied per customer, per job. May not be redeemed for cash. Minimum $200.00 service charge applies. Do not expire unless stated.
Tipping: Gratuity is not required or expected but always appreciated for a job well done. 10 – 15% is the general rule of thumb. As a large % of the cleaning service rate goes to overhead expenses any extra bonuses for our Cleaning Pros to be happy and committed are always a plus!
Yearly rate increase: Due to cost of living and in an effort to pay a living wage to our employees a 5-8% per year increase in rates will be applied to all accounts in January.
Pets: We love them! But please secure any pet that may be a threat. An additional fee may be added for pet accidents.
Breakage: It’s bound to happen sometimes. We do our best to prevent it and effective communication is very important.
1. Sometimes breakage occurs when there are “booby traps”. Those are accidents waiting to happen. We are often handling things that aren’t normally touched (pictures not hung securely (e.g. with thumb tacks), top heavy items with unstable bases, wobbly, tippy objects). Each incident is reviewed on a case by case basis. We cannot take responsibility for “booby traps”. Please remove unstable breakables to a place we do not clean (we do not clean inside curios, china cabinets or clear wet bar shelves).
2. We will pay up to $100.00 per breakage item, when value is verifiable. If the damage is valued at more than $100.00, a Liability Insurance Claim and Investigation will need to be opened through our insurance carrier.
3. In some cases we will have the broken item repaired by a professional restoration company. Breakage values over $25 must be verified before replacement or reimbursement will be authorized. Please save the broken item for our inspection. Breakage must be reported within 7 days of discovery.
As owner of Camacho’s Cleaning I take responsibility for my employees and their actions. Our policies are designed to help minimize risks. I will personally review any unresolved incident to insure the fairest resolution possible. You are our valued customer and we wish to resolve each incident to your satisfaction.
Due to health and safety reasons, we are unable to clean up mold, human, pest or pet waste and bodily fluids. We can recommend a company that is equipped to handle these situations. If we come into a home that requires this type of cleaning we will skip the affected rooms. We do ask to be informed beforehand if this may be an issue.
Due to Health and Safety Reasons, Cleaning Pros are required to wear closed toed, non-skid shoes while cleaning. We are not able to provide service for “shoes off” households. We can however, use booties upon request.
Please do not hesitate to give me a call if you need further clarification on any of our policies. We clean all homes with as much care and respect as possible. When we fail, I seek your communication on the matter. We never want an issue to go unresolved. Thank you for your confidence in allowing us to handle life’s most expensive possession – your home.